Front Desk - Job DescriptionThis position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in each guest’s day.
Other key duties include: • Process guest registrations, including collecting payment • Complete shift reports • Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed • Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program • Assist other team members in various assignments including operating the courtesy van and/or assisting with breakfast, laundry, or housekeeping duties • Maintain and clean the lobby and bathroom as needed
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