Front Desk - Job Description

This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in each guest’s day.

Other key duties include:

• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
• Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program
• Assist other team members in various assignments including operating the courtesy van and/or assisting with breakfast, laundry, or housekeeping duties
• Maintain and clean the lobby and bathroom as needed

Requirements and Qualifications

• Must have a high school diploma or equivalent

• Must be flexible in hours and days worked

• Must be able to stand for long periods of time

• Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.

• Must have sound judgment and discretional skills and be able to work with little or no supervision

• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel

• Must be able to operate basic office machines, i.e., copier, fax, printer, etc. • Must display very good organization and time management skills

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

Benefits and Opportunities

Pay: $8.00/hour

No room and board provided

Discounts on hotel rooms

Willing to work with your school schedule

Possibility of being given a management position upon graduation

Achievements

Throughout this internship I have learned many valuable things. Before this opportunity I had never worked at a hotel so I have learned how it works, operates, how to use the computer system, revenue management, the struggles of employees calling out sick or not showing up, and have improved my customer service skills and interactions. This business is all about customer service and keeping the guest happy. Every shift is 8 hours, so for that 8 hours you are working around the clock to accommodate the guests by providing them with anything they need, answering phone calls, etc. My position is technically the front desk but I am considered their "first intern" and they are teaching me other areas than just the front desk such as housekeeping, laundry, and some basic manager tools.